But when things go sideways they have no recovery. Youll find a complete range of pots and pans within most lines, though some only house fry pans. Just not worth it. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. Ok, so yeah, based on that comment, their popularity makes a lot of sense. We will use your data for the purpose of replying to your request. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. . Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. A place to talk about the use, maintenance, and acquisition of any Press J to jump to the feed. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) You can also contact Zwilling through Zwillings Contact Us page. You havent found the position you were looking for? Dare to make an impact? Try to greet customers with a smile and always be courteous and respectful. A lot of hassle for a cheap useless product. This response was rather cheeky/rude, so I wont be ordering from them again. The perfect choice for an easy home pedicure. Priority customer service. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. They will tell you to go direct to the manufacturer. Now I need to sent the shipped items back with delivery fee! Cookware Purchase Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. In the Zwilling warranty, Zwillings parent company. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Useless. My experience dealing with Zwilling through email was very pleasant. If so, youll need to figure out which size will work best in your kitchen. I called them and they told me it took 7-10 days to process. Call : 866.344.1792; Live Chat. Super easy clean up, use, and all around a great set.. Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. Looking for stainless steel only? Zwilling makes a range of cookware including ceramic, stainless steel, aluminum, and nonstick stainless steel. Don't waste your time with this company as you may end up filling a dispute with your credit card company, as I recently did. Please turn it on so that you can experience the full capabilities of this site. Henckels Twin Fin II Follow this author to stay notified. Fan of big meals? All my products are as described and of good quality, looking forward to ordering from you again. You will also find a link to the brand website, where you can find more details about the product you are looking for. Additionally, sticky materials can stain a product permanently with glue. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. $300 knife feels like a $50 knife, no weight at all. HENCKELS INTERNATIONAL will examine the products and if there is a manufacturers I am so very disappointed in this company. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. If you would like to write to us, you can reach us at: ZWILLING J.A. But within a month they got covered in orange spots. Those are the only ones I had in the kitchen, but ok I did. Not worth the stress - so many competitors out there with better products and better service. Nonstick pans tend to be the least durable, though Zwilling does an excellent job at making pans that outperform other non-sticks on the market. Press question mark to learn the rest of the keyboard shortcuts Log InSign Up User account menu Vote We use dedicated people and clever technology to safeguard our platform. Have been told numerous times refund will come soon. I ordered some items back in November and never received any updates until I reached out today. DISCOUNT. I wish I had never purchased from them. The Madura Plus is also fry pan-heavy. Earlier this year, I needed help from Zwilling regarding the Staub warranty. If you own Zwilling products, this post gives you information about the Zwilling warranty. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. Date of experience: October 20, 2022. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. The credit card company will now be going after Zwilling. Today and for generations to come. Please write us a message using our contact form below. Updated Oct. 25, 2022. I was tired of buying pan after pan because they got old, the Teflon came off, the handle broke, etc. Theyre top-tier quality, provide excellent results, and dont cost a fortune. 2023 Trustpilot, Inc. All rights reserved. If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. If the CS can't find it, how am I suppose to find it? Then you can select your language and country to find the data sheet you are looking for. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. But their customer service is absolutely the worst! I contacted customer service, they asked to send the knives back. At this point, youre well aware of the brands wide selection. I considered trying Zwilling warranty program, but found out that shipping cost is on customer. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. /resource/themes/musterseiten/css/wp_landscape-213102-64.css, Compliance Whistleblower Process and Compliance Hotline, List of ingredients according to the Detergents Regulation. Fell off the counter if you can believe that. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. Zwilling J.A. This webpage is for product registration only. 10 ways to deliver great customer service So there is no actual way to contact the company for warranty claims. And so my submission did not go through on Zwillings website. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. Relevant information for investments in Henkel's shares and bonds. In case you cant find your country or region on this list, please use the contact form on our global website down below and dont forget to mention the product, your region and indicate that you are searching for a sales person to become a distributer. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. And we couldn't agree more. If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. They dont even chintz on the lids, they are solid. 7 inches. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. The only real way to test out cookware is by actually cooking with it. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. Please allow 7 to 10 business days upon receipt to process your return. I tried another browser to see if the Contact Us form is working. Always did. Exclusive recipes. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. Yes, you would go through Zwilling customer service, as they are Staub's parent company. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. !This company is a scam and fraud. 20%. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Some lines offer fry pans up to 12 while saucepans range from 1-4 quarts. We're happy to help. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. Thanks to a thick, aluminum core, these versatile pans are fast-heating and boast an even cooking surface. But I had the same experience with the page. Versandkostenfrei ab 39 innerhalb Deutschlands. Youll find similar stats with each of Zwillings collections. Wir helfen dir gerne weiter. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. I had to pay return shipping on the damaged set! Qualittshandwerk made in Germany seit 1731, Franzsisches Spitzen-Kochgeschirr aus Gusseisen, Qualitts-Kochgeschirr aus Bella Italia seit 1889, Meisterlich scharfe Messer-Handwerkskunst aus Japan, Belgisches Premium-Kochgeschirr aus Edelstahl, Wir machen Grillen zum Erlebnis seit 2005, Entfache das Feuer mit High-End Grills von Flammkraft, ZWILLING ENFINIGY Digitale Kchenwaage mit induktiver Ladefunktion. Still waiting for my refund. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international For more information on how Henkel processes your personal data please refer to ourData Protection Statement. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. All Valid Zwilling Discount Codes & Offers in March 2023. Heres one Zwilling Cookware review that sums things up well: Theyre so nonstick, and even crisped vegetables and meat up (which I didnt expect) on medium heatTheyre so much better than stainless steel All Clad, which we had before. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Check out Zwilling Energy cookware. Still no resolution. As I mentioned earlier, I was trying to contact them for more information, however, when I pressed Submit, the button was not working. With 9 different types of cookware, each of the brands collections offers something different. The inner part of lid cracked after 4 months with only 2~3 uses. Apart from this, it also contains my experience in dealing with the Zwilling warranty team. Zwilling UK got back to me the same day with helpful information. It also analyzed reviews to verify trustworthiness. But not what you would expect from 100 knives! Horrible company! Cost me $28 to ship it back, when they should have just canceled my order. The customer service staff can also be . The period of warranty is for as long as the original purchaser owns the Zwilling product. Our experts will get back to you shortly. Have questions about your order? Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. You can also get in touch with our HR team and stay updated on career opportunities on Facebook,LinkedInand Instagram. Zwilling Cookware Reviews: What Do Customers Think? News on cooking innovations. Technical Data Sheets for our Adhesives products are available in our TDS database. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials. Its been over a month and Im still waiting for them to return my money. Contact Us within 5 days. months due to no stock. Culinary Insider program terms and conditions. Shipping was over half of what I paid for these items. If youre ready to shop, head right on over to Zwilling.com. But this was my experience with Zwillings Contact Us page. I purchased a set of knives that came different pieces. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. They continuously send me weird excuses like their distribution centre is closed for repairs? So theyve been selling products to customers knowing full well they cannot send them? I am pleased to be writing a great review.Great customer service, my products came within 2 days of ordering. They owe me over $800. food doesnt stick, clean-up is easy). Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. Called next day and told me the same thing. Why should I waste my money and time because theyre technical issues! You have my returned product and my money, you no longer have me as a customer. However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. You have to mail the product to the address provided below. I had the same experience while using two different browsers, during two different sessions. Over 5 weeks on and I still haven't been refunded. Lets see what the next set will be like. In the Zwilling warranty, Zwilling recommends that when shipping your product, you should do the following: To ship the Zwilling warranty return, Zwilling gives you the freedom to choose the shipping company of your choice. So its best not to add adhesive materials directly on to any products while packing them. Stainless steel and clad pans last longer but they may require more care. Create an account to follow your favorite communities and start taking part in conversations. 7 weeks later and several contacts to customer service I still don't have my refund. In addition to choosing a good shipping company, make sure that your product can be tracked with a tracking number provided to you by your shipping company. In fact the store told me to email CS. (The article I wanted to buy was never registered as "bought" in my profile.) Clean up is so quick.. Were here to help. First up, a few ratings from zwilling.com. Henckels, LLC. Dont forget to indicate the name of the product and your country. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. Return / Refund process is awful, I sent the product back and included paper work as instructed. Returned and ordered another. After they received the item, no refund appeared on my credit card. I've contacted customer service and need to submit all kinds of info with pictures. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. Unfortunately, I will ban this company from now on. Love the product when it works. Bad customer service, would not facilitate an exchange and did not make the return process easy. Why is it taking that long to refund my money. Brutal customer service, I will never deal with them again. Companies can ask for reviews via automatic invitations. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I tried to contact Zwilling through their Contact Us page. I said I was filing a dispute with the credit card company. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. I am afraid that they have lost a serious customer for good. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. Your browser's Javascript functionality is turned off. Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. Free 4-Piece Set of Pan Protectors. These policies comprise of process and strict quality control standards of Zwilling. A $44 Value! They said it would take 30 days to appear on my credit card. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . Prying up some pavers in the garden? Please ship the order to the address below and allow 7-10 business days for your refund to be posted. SHOP NOW. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. One is to call their customer service department at +1 (800) 777-4308. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). Then the orders started getting cancelled due to the lack of inventory, which leaves me really really disappointed and wonder if they over sold items or putting unavailable items up for sale to start with. Sometimes businesses get precisely what they have bargained for. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. And, I recommend to others to stay away from them. Did you come here looking for just one type of pan? They won't contact me back or refund my money. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. Youll only find out when you reach out to them. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. It goes against our guidelines to offer incentives for reviews. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel Required fields are marked *, This field is required Anyone can write a Trustpilot review. Packages which are refused or returned to sender.