Amount of transaction. Total charge close $38 dollars one way. I have an existing NTTA toll tag account. If the toll company reject your dispute, you can request a hearing with an administrative board. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. Desired outcome: I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. I have a picture as proof, Desired outcome: Called right away and was told I had no outstanding bill. We research all concerns you bring to our attention. Stop monopolizing the rates. Share your photos and videos with others to prove the truth of your words. We sold this vehicle to the to the customer listed on the bill. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. Project Communications -@email A fair and reasonable fee. Consumer Dispute Center. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Chester, PA 19016. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. You forgot about a recurring payment. Last Updated: October 4, 2020 If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Go to the Inquiry & Dispute Center. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . By signing up you are agreeing to receive emails according to our privacy policy. Where can I pay my NTTA toll? https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. In general, the reasons accepted for dispute are: You can dispute the tolls of a Texas tolling agency and Texas toll tag both. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. Title Jumping is a crime. By email: @email Reimburse me any Texas charges. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. Go to the Dispute Center for details on the dispute process. Privacy Policy. I have called various people, noone was willing to let me speak to a manager. We use cookies to make wikiHow great. Ive never dealt with this before and Im not sure what my options are if any. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Regarding Labor Day 2022 trip. 01. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. We use cookies to ensure that we give you the best experience on our website. Include a detailed reason for your dispute. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. 02. They never sent a letter with proof of delivery, so there is 0 record of anything they claim happening. Calculate current tolls for all classes. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. NTTA Payment Locations. Share your form with others. Arturo E. Ballesteros Total charge close $38 dollars one way. Would showing proof that I no longer lived at that address help dispute the balance? How do I dispute a NTTA charge? That person was an NTTA ombudsman. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. The Ombudsman will respond in writing regarding the disposition of your concern. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. She received her JD from Indiana University Maurer School of Law in 2006. The NTTA says it's an issue with the Tx Tag department. I escalated to ensure all items were being paid in full. Remove the late charges, deduct the $2.94 from my ZIPCASH account. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. %%EOF And despite months of protests, she. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. The savings for that bill would have been $4.84. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. More than $21 dollars NTTA is charging for a six mile stretch. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Cookie Notice I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. The operator that answered my call spoke over me and did not address my concerns. Peel off the adhesive backing and place the tag. The criminal offense is only a class c misdemeanor. I hired a Notary to meet us and all parties signed a Bill of Sale. Submit a complaint and get your issue resolved. I paid it in full for $90.93. Charge a decent rate. Desired outcome: For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. New comments cannot be posted and votes cannot be cast. To dispute a charge online, click on the "Activity & Statement" page and select the transaction you want to dispute. You don't know the difference between chargebacks and refunds. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. You usually can remedy this situation by checking and updating the status of your payment account. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Mail the dispute form with your letter to: TransUnion LLC. You simply forgot about the purchase. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Order/Transaction ID. NTTA Is monopolize the toll roads. Sep 22 2021. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. I was told by Ladana 1/8/2022 to upload the transfer notification. Desired outcome: Typically you can find a dispute form at the toll road operators website that you need to file a dispute. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. Type text, add images, blackout confidential details, add comments, highlights and more. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! How did they get food poisoning in bridesmaids? NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Due to traffic, I couldn't get over to avoid the toll road. Is the not highway robbery. Keeping in Contact On the View Order Details page, click File/View Claim. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? hkoH|ZZ%jFjU6+!>{!$iIImeav9F(1pDrM$RJe1a-1+KGXJpXFXN+1Y.#V$p%n49C q)bf#* H*Ap,)1sD (%P``QD(`J f (0w!Q,?pReE\W(WS}_.g]TeG7Wl_giVfrryqOIZ"g{p`%(]I f}H )KQUN/iht{U?eaIIEwlZ]CV7lv]Dtf{tDG=s8[gQ,|\W]6KJ*2l >t35X_|CF0FnPOk,W&K!a2e>eu|n& .BE)Wxu\Qep,tjh.n>Vu4}mG2KCV+Rz5UOK LW`XO`[4{NXO>|/Y5J? *^$!OK{?N+Am1p(. You can reach them via phone at 817-731-7277, email at customerservice@ntta. NTTA is dedicated to the highest standards of integrity and transparency. Box 30945 / Salt Lake City, UT, 84130-0945. . I cannot believe that I am calling to pay off something and they refuse to let me pay it. For your convenience, we offer online customeraccount management24 hours a day. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. the Texas Department of Transportation (TxDOT) Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. x We use cookies to ensure that we give you the best experience on our website. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. The revised policy allows first responders expedited travel in times of disasters and emergencies. The signs that show the charges come too late. New comments cannot be posted and votes cannot be cast. Choose a day and time that best fits your schedule, and provide your contact information. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. A written Notice of Dispute is required to be sent within 30 days of initial notification. The letter states that its a third notice of non-payment however like I said I have not actually received any of the notices. Call the customer service center. We may ask you for additional information to complete our research. Many of these toll roads have automatic payment systems to smooth your commute and reduce the jams created by requiring drivers to stop at toll booths. With about $9 billion in debt secured by future tolls, NTTA confronts a . I was told NTTA would not resolve this with Kansas. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Conviction of this crime leads to fines, and youll also have to pay extra court fees. NTTA pledges to provide outstanding customer service. The vehicle 2006 Kia Sportage was transferred in July 2022. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. We need prior warning before being charged what amounts to extortion for driving a few miles. The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. 48 0 obj <> endobj Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. However, failure to show up in court can land you in jail. If you continue to use this site we will assume that you are happy with it. 1. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. - Registration block never lifted after paid. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. Select the transaction in question and follow the steps to complete your request. Before you call, have all the information ready - move date, original charges, etc. Desired outcome: What is the difference between NTTA and ZipCash? The problem with this is that my truck is located in Houston and has never been to Dallas. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. NTTA's Ethics Officer A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. Part 2 Part 2 of 3: Registering Your Dispute Download Article. I go straight thru and do not drive toll roads while in Texas. I am not going to pay a toll tag or bill if the car in no longer under my name. Contact the agency that assessed your violation to find out the methods available to dispute the violation. This article is intended to help those that are dealing the NTTA violations and/or citations. A decade ago, the No. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Very similar to having a speeding citation issued against a driver. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. For both names listed on the original bills. You can get in touch with an ombudsman by phone at. wikiHow is where trusted research and expert knowledge come together. I asked to speak with a supervisor and the rep said no one available. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. Careers -@email To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. What are the Goth Kids called South Park? Even the same unpaid balance of $7 from year(s) prior. They admitted they never called, or emailed me. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. This will put people out of business.