Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. In order to make returning home as smooth and easy as possible, please take note of the following tips. I'm going to have to remember that I have a $2500 hold on my card. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. If your OBC is from another source, other than Holland, you can get the amount refunded to you. You do not need to include any suffixes on your airline ticket. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Casual dining is available in the Lido Market every night. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. 2. Rest assured that your passport will be fully secured by our staff. I'm not sure why this "issue" crops up every other week, and people go berserk. It's not a deposit, but they do hold the funds on your card. Taxes, Fees & Port Expenses are additional amounts to fares listed. Please note that this is a U.S. government regulation over which Holland America Line has no control. I still think it is too much, though. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. I've had up to $1000 hold put on my cc for car rental. If we do not have your information by this deadline, you will be unable to sail. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. The line will be adding $100 in onboard spending Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. An additional charge may be applied. Shirts/cover-ups and footwear are always required indoors. suits you. Birth certificates can be an original or certified copy. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava You may request seating time, table size and indicate with whom you wish to dine. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. party to be disembarked in a non-U.S. port. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Must Book By Mon, Feb Hours are from 6:00am until 9:00pm. Offer applies to 1st/2nd guests in a stateroom only. Distribute your ship phone number to friends and relatives. You are responsible for complying with the policies. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Let the vacation begin the moment you arrive in a new country. Crew Appreciation: Receive prepaid stateroom gratuities on board. Holland America Line does not recommend storing medication in any mini-bar. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. In Australia, call us toll free at 1-800-260-639. (See section for Bags VIP Luggage Delivery below for details.). Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. This could result in legal proceedings. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Please log in to purchase your shore excursions. Then sail away for your romantic honeymoon! Our ships are as environmentally sound as they are beautiful. Special life jackets are available for children and infants. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Local Sales Taxes Applied where required. At Holland America Line, cruising is our passion. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Cash deposits can be made on the last day of the cruise. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. The choices are endless. I understand what you are saying and for people who can afford it, it is not much to worry about. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. I understand that some cruise lines already allow this and it would be such a HUGE help in our planning. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Important Customs information and shopping maps will be provided at the talk. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. The reduced deposit applies to sailings of 3 days or longer. All Holland America Line ships offer a variety of wonderful merchandise from around the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Am I right that this doesn't save you any money, just means you don't have to sign every time? For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Other terms and conditions may apply. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Complimentary In-Room Dining is available 24 hours a day. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Would the front desk be able to tell us do you know? You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Additional communication instructions can be found on board the ship in your stateroom information directory. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. I know because I checked. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. Further information will be provided on board. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Some banks may keep the pre-authorization in place for up to 30 days. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Guests are urged to complete the Online Check-in process before leaving home. Please have the ships name, your partys name and stateroom number before you call. With Carnival, they held $70X4 adults and $70X2 kids. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Additional information concerning Customs matters will be provided during your cruise. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Disembarkation is usually completed within two to four hours after the ships arrival. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. This thread has been helpful to usnewbies on HAL. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Professional, local guides and independent tour operators that meet our high standards lead each tour. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Please contact us or your travel advisor for more information. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. View Details. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) A 3% service fee will be added to your onboard account for all cash advances. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. You may select to print as many as you need for your vacation. Having said that, remember that rules do change by ship and also some ships are stricter than others. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Early Booking Bonus Offer is valued at $130 per day. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Dining venues vary by ship. Taxes, Fees & Port Expenses are additional. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Your baggage will arrive in your stateroom later that afternoon. This topic is now archived and is closed to further replies. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Safety: For 140 years, the safety and security of our guests has been our highest priority. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The I prepaid a drink package and soda cards and 2 excursions. But after reading the above post it looks like I will have to have the full 420.00. Your stateroom keycard will be delivered to your stateroom. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. My experience has been the same as Krazy Kruizers. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Hi! All staterooms are equipped with hair dryers. I didnt know how we would spend the OBC I had. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this.