British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. The request must include: your full name, staff number, National Insurance number, the reply postal address and telephone number as failure to include this information will delay the reference being sent . Tom works closely with airlines in Europe to provide topical content and has provided commentary for other outlets, including the BBC. Welcome to our official Facebook page. The parent company IAG is now the place to be as BA are just a subsidiary company with every weakening influence over its future. On this page are details of former colleagues who have recently passed away. British Airlines said it is offering customers refunds or rebooking on other flights. The MPs also noted that at the end of 2019, the airline recorded profits after tax of 1.1bn and had cash reserves of 2.6bn. Now, during a crisis, those feelings are bubbling up. If you can still get in to the intranet with your own access, the link to booking Hotlines is there, it takes you to a version of BA.com that quotes the fares that you can compare with regular fares in another window. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Membership renewal is automatic and you will be sent an email reminder ahead of payment being taken. BA said it was doing all it could to keep "the maximum number of jobs". For bookings that you made directly with British Airways and include hotel accommodation, car hire, transfers or 'experiences' arranged with us, you must telephone our dedicated Customer Support team who will be happy to help you. Get started with your Free Employer Profile, Salary in line with industry but way below other industries. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Were growing our global route network, investing in our fleet and transforming the experience we offer customers. The first is Dunsfold, known for hosting the UK TV show Top Gear. The BA Welfare & Benevolent fund helps current and former employees who are suffering acute financial hardship. . Address details for Pass Issue Offices are as follows :-, British Airways Plc, ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, Vanguard House, Vanguard Way, London Heathrow Airport, Hounslow, TW6 2JA. British Airways Staff travel information Important BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. The surveys conducted by Nunwood for services provided by CallBA employees to the passengers of British Airways are pathetic in numbers. If you no longer have access to concessions, you probably won't have access to Hotlines either, unless a former colleague can book them for you. Thank you so much for taking the time to write your review and give us the opportunity to improve. low salary compared to what you can make in other companies within the industry but even more when it is compared to others, like tech. Were taking delivery of 73 new aircraft, refurbishing our long-haul fleet with new cabins, redesigning our lounges and introducing new dining, bedding and amenity kits. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. You get a taste for these things. All successful membership payments will generate an online receipt that you should print and keep for your own records. Our lovely, talented people make us what we are, delivering the unique British Airways service to keep us in the hearts of customers around the world. British Airways Flight 149 was a flight from London Heathrow Airport to Subang International Airport (now Sultan Abdul Aziz Shah Airport ), then the international airport for Kuala Lumpur, Malaysia, via Kuwait and Madras International Airports, operated by British Airways using a Boeing 747-136, with registration G-AWND, on 2 August 1990. However former staff who are no longer eligible for staff travel concessions can subscribe to the BA Clubs Former Staff Hotline programme by registering on the www.hotline-baclubs.co.uk website. A few destinations with good free time downroute. Brian Strutton, the union's general secretary, said: "Any company using the cover of Covid to slash jobs and terms and conditions like they have needs to be called out. Be first to find out about our latest vacancies by using our job alerts. If you have staff travel concessions but are not in receipt of a BA pension you can update your details through Employee Self Service on my.baplc.com from the home page select Concessionsonline on the list of shortcuts then select update Personal Details any information in a white box can be updated and once you have made your changes click on Submit. We can guarantee you a personal development programme that offers every opportunity to gain experience and learn new skills. To join, complete the online application and set up a recurring payment for your subscription. Register | You can look forward to a Total Reward Package featuring an attractive pension and discounted shopping. You can also send this notice by email to [email protected]. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Hotline for Formers (HFF) is a programme for former BA employees only, and Hotline for Members (HFM) is offered to some categories of BA Clubs membership. For HFF we will check your employment history with BA which will take a few days. For former employees whose staff travel concessions have ceased - use Hotline by joining the BA Clubs programme at just 30 per year. British Airways Flexible Working, reported anonymously by British Airways employees. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . In many teams, there is a structured career path to follow if you demonstrate the ability and ambition. I was just wondering is there still a chance of being upgraded on to see the personal statements and tools available to you. Programs: BA Exec Club Gold, Hilton Honors Diamond. Normally Trustees meet to review applications every second month, however in an emergency there is an interim review process which can be used to arrange more urgent consideration. UB7 0GB. There have been calls from MPs and unions for BA to be stripped of some of its lucrative take-off and landing slots at Heathrow Airport as punishment for the treatment of its staff. BA pilots Ruth Smith and Clifford Agius were among staff who showed the cadets around the facilities. The British Airways Welfare and Benevolent Trust is a charitable trust set up to alleviate hardship and improve the quality of life of current and former employees and their dependants. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Programs: Former BA/AA/CP/LY employee, BA Executive Club Blue, IHG Platinum, Marriott Silver. The application process is strictly confidential, all applicants will be visited by a BA appointed case-worker who will complete the means-test application form with the applicant, and it will be neccessary to provide at least two quotes for the cost of each of the items of services for which help is sought. What do you think about British Airways' hiring plans? The airline will take on pilots, cabin crew, ground staff and back-office roles as part of the recruitment drive as it . The airline has brought back its A380s on short-haul routes before flying them long-haul very soon. Log in All flight and holiday reservation queries are dealt with by BA. It shows the number of listings and priority, but not commercial overbookings, etc. Was this review helpful? and the pay does not reflect the companies expectations. British Airways Opens Cabin Crew Applications For Next Summer. Or by donating to a charity of your choice through tax-efficient payroll giving. Youll feel at home here if you embrace timeless British values and modern Britains strengths: knowhow, creativity, energy, diversity and open-mindedness and a sense of respect, responsibility, fair play and knowing whose turn it is to make the tea. The leading independent voice for aviation news and insight. I don't know anyone who regularly gets the dream 5/3/5/3. Glassdoor is your resource for information about the Employee Discount benefits at British Airways. The aviation industry has been one of the hardest-hit since the pandemic forced a lockdown. The learning here is constant, because our business and industry change so fast. Some of them are so quick to pile your hours on then take the trips you want away to reduce flying hours. Click on the link below to see a helpful list of contact information to help you reach the right people to deal with common issues affecting retired Staff. otherwise call ITS on 0208 562 4000 and they will reset the password for you provided you can answer their security questions correctly. To protect itself from missing out on the travel surge, it has resuming crew hirings. Jobs; Companies; Salaries; Interviews; Search. The airline warned unions that if it could not reach an agreement over the proposals it would push through the issue by giving staff notice and offering them new contracts. from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised. If you subsequently forget your password you can reset it online without the need to call ITS provided you have set up your security questions see Q16 below. If, having set up your password you subsequently forget it, as long as you have set up your security questions you can reset it yourself online, just follow the dont know your password link . Using data sourced from ch-aviation.com and FlightRadar24.com, Simple Flying decided to find out. Based in Frankfurt, Germany. Learn more about us here, For former employees whose staff travel concessions have ceased - use Hotline by joining the BA Clubs programme at just 30 per year. Best part of the job was team camaraderie. Currently British Airways does not issue a photo id card to widows and widowers of former staff. No. The Hotline programme itself will still be managed by a dedicated team at BA. British Airways | Executive Club - BA Former Staff Hotlines (and related upgrade question) - Hi, just wondering if anyone can help me with this. We want to set the standard for responsible flying while delivering our commitment to improve lives and livelihoods in the communities we serve and impact on. The airline also flew three Airbus A380s down for storage. Where did you last see a British Airways Boeing 747? Just imagine being part of it. We view it as a national disgrace.". If you no longer wish to enjoy the benefits of special pricing on scheduled BA flights, please send us written notice of your wish to end your membership. Why don't you try to #DoTheStrictly too? This is a public forum and we don't recommend that. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Help is only available on a once-off basis, ongoing support such as an income top-up is not possible. Whatever your role, your warmth, positivity, commitment and adaptability can truly come to the fore, making you a trusted ambassador of the British Airways brand. travel and stayed in great hotels when down route, Nov 10, 2022 - Customer Service Coordinator, Friendly people Staff travel concession shift work option, Staff Travel for employees (But for sure will hardly get an opportunity to, opportunities to further your career and fairly good staff travel although not as good as it used to be. Photo: British Airways. In a statement, CEO Sean Doyle said, "After 18 long months of closed or restricted borders across the world, we are finally seeing a demand for travel return as countries start to open up and ease their restrictions. It called for a "more targeted and nuanced border control policy", allowing people travelling from countries where the infection rate of Covid-19 is relatively low to enter the UK on a less restrictive basis. Yes. Customer Service Resources Customer Relations postal address Our funding will help recruit, train and support teams across the UK so they can continue to do their vital work. 2023 BBC. This rating reflects the overall rating of British Airways and is not affected by filters. On November 23rd, 2020, G-CIVD caught fire while being dismantled at the facility. Please see the FAQs below if you have a query. We, Yahoo, are part of the Yahoo family of brands. Balpa said the committee was "absolutely right" about BA. After the airline removed the fleet from service, Kemble, otherwise known as Cotswold Airport, began receiving a large batch of 747s in April and took nine aircraft. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Both offer access to Hotline fares on scheduled BA flights, a discounted shopping portal, travel related deals and many other offers. The latest cancellations take the figure to around 11%. This wanton destruction of a loyal workforce cannot appear to go without sanction by government, parliamentarians or paying passengers, who may choose differently in future. This is a public forum and we don't recommend that any personal details are publicly posted here.. Afrikaans; ; Asturianu; ; ; ; Bosanski; Catal; etina; Cymraeg; Dansk; Deutsch; Eesti . authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Spectacularly poor leadership - never been more uninspired. When staff leave they no longer accrue service therefore their total number of days of service are calculated from their actual start date with the Company up to their leaving date, and this is then deducted from the date the on which the booking is made to give a notional joining date that can be prioritised against that of other former staff standing by for the same flight. On World Kindness Day 2019, we launched a partnership with the British Red Cross to support communities across the UK in times of crisis. Cheap staff travel and stayed in great hotels when down route. Let us know in the comments! British Airways Plc Contact us Link opens in new tab . British Airways' treatment of staff during the coronavirus crisis "is a national disgrace", MPs have claimed. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. Were privileged to serve customers from countless nationalities, backgrounds and cultures. Due to the nature of the programme offer, no pro rata refund of any subscription will be made. This date is called the notional date of joining (NDOJ). Recurring online payments are made via a fully encrypted secure payment system. . In others, there is flexibility in the way your career could progress. Thus the NDOJ changes each time you make a booking (moving forward in time), however it will always reflect your total length of service accurately. Waterside Our people are proud to work for us. 18 years of work culminated in his appointment to the airline's executive management committee in 2016 as director of network, fleet, and alliances. Obvious that company didn't care about staff. The Landor liveried aircraft arrived in Dunsfold on December 5th, 2020. If you do not enter a valid User ID and Password you will be denied access. If you are still in receipt of Staff Travel concessions, it is not necessary to register for Hotlines as you will already be eligible to them Read on The BBC is not responsible for the content of external sites. It's a remarkable situation for BA. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Contact us | It is thought that a spark ignited the aircraft's insulation. British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. In July 2020, British Airways revealed that it would be retiring its 31 remaining Boeing 747s with immediate effect. 14. And yes, there are some rather good travel benefits. We already pledged to remove a quarter of a billion items of single-use plastics from flights by the end of 2020. Instead, they want the government to re-adopt the policy it introduced on 10 March, which required passengers from countries deemed at high risk of coronavirus infection to self-isolate on arrival in the UK. Email us at [email protected]. Monthly payment plans are not available. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. We'll be adding even more new . Sign In. The airline's parent company, IAG, said it . Bring your passion for a healthier planet and help us build a more sustainable future for aviation. Depending on your skills and goals, theres potential for lateral moves too. Withdrawn before the 747 fleet was grounded. If so, please contact the RAFAC Influence Team at [email protected . As a British business with a global presence, we understand our responsibility to others at home and abroad. However, the airport took in two from Britsh Airways once it had confirmed the type's retirement. If you are planning to join them, then i would advise you to re-think about it or should contact someone who is currently a part of the organization as you may get a better glimpse of the same. Lots of training opportunities to further your career and fairly good staff travel although not as good as it used to be, Pay is less than some other airlines and bonuses aren't always great if any. Explore. British Airways 2018 - all rights reserved. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. British Airways Engaged Employer Overview 2.7K Reviews 84 Jobs 2.9K Salaries 553 Interviews 712 Benefits 27 Photos 887 Diversity + Add a Review British Airways Reviews Updated Feb 22, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,587 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Some of these have taken on second lives as keyrings. You will need to enclose an up to date passport style photo, and if you are renewing or replacing anold former / retired ID card you must return the original card with the application. Tory MP Huw Merriman, who chairs the committee, said: "We will continue to bring pressure where we can, including the airport slot allocation process. While the A380s have since left storage, the Boeing 747s haven't been so lucky. Customer Contact Agent, Executive Club (Former Employee) - Jacksonville, FL - 21 September 2022 BA has excellent benefits for reservation agents. Two sites took just two of British Airways' remaining Boeing 747s since the pandemic, and both are in the United Kingdom. But the MPs said the airline's actions fell "well below the standards we would expect from any employer". The 787 Dreamliner. While the A380s have since left storage, the Boeing 747s haven't been so lucky. So what's gone wrong? New hirees can earn up to 28,000 in allowances and tax-free allowances, higher than the competition. Voting Is Now Open for the 2021 FlyerTalk Awards! Its a dynamic, fast-paced environment that will bring out the best in you if youre ready to embrace responsibility and step up to any challenge. You will need to return your former staff id card with the application. Were proud to employ a team who reflect that diversity in all its forms. Verify your email to use filters. The offer is open to new candidates as well, with BA scheduling training starting from early January to ensure hires are flying by March 2022. Photo: Steve Parsons/PA Images via Getty Images. The vast complex. Staff travel is pretty good and of course the pension also good compared to other airlines. Every aircraft will have the best-quality Wi-Fi on board and every seat will have access to power. Your User ID is your staff / pension number prefixed with u (lower case) and any leading zeros should be excluded eg staff number 012345 would be user id u12345. Join the British Airways team See Our Latest Jobs 3.0 Former Employee, more than 5 years Good brand to work for but little else behind the logo - good company to get on your CV but move. "I have described consultation talks between Balpa and BA as hanging by a thread due to BA's decision to issue a 'fire and rehire' threat. While opportunities may be limited now, they will only improve in the future. British Airways is to suspend more than 30,000 staff, from cabin crew to ground staff, engineers and head office employees, until the end of May under the government furlough scheme for. ARN and TLS were good value. Does anyone know if you can use a BA voucher on Hotline or staff travel? The Hotline membership category is independent of any other BA Clubs membership. All of this increase in flying is something BA hopes it can sustain into the future too, with COVID hopefully not playing spoil-sport once again. On this page are details of former colleagues who have recently passed away. Are you a BA staff member who has been affected by the issues raised in this story? BA plans a major restructuring, which could mean up to 12,000 redundancies and changes to the terms and conditions of remaining staff. However if the answer was St Johns, if you subsequently answer as St Johns or Saint Johns both would be rejected as incorrect answers. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. To qualify for a Retired ID Card you must also to be in receipt of a BA Pension or aged 55 +. Hotline for Formers membership is only available for a single annual payment that must be paid in full at the beginning of the membership year. CallBA's higher management comprises of 5 females instead i should call them as rulers or could be called as dictators. You can alternatively visit your nearest ID Pass Issue Unit in person to get a new pass, however you will first need to contact People Services at the address above to ask them to fax prior authorisation to the nominated Pass Issue Office. The site that took in the most British Airways Boeing 747s is St Athan, Wales, just a stone's throw away from the airline's Cardiff heavy maintenance base. Typically you're looking at I and G class being available to get the best deals for Hotlines. Read about our approach to external linking. But thats just the beginning. and too many short turnarounds on longhaul destinations. The head of British Airways has unveiled an overhaul of key management roles at the airline, as he struggles to deal with a spate of disruption and cancellations to flights that have dented its. Harmondsworth Castellon-Costa Azahar Airport is one of the few sites outside of the UK that received British Airways Boeing 747 aircraft after the pandemic. So, its important to us that everyone feels valued for playing their part. You can find information on all ESS topics, including hown to how to use the online booking system for staff travel, by selecting the Former Staff FAQs option, listed under Helpdesks on the home page of my.baplc.com just enter the topic in question into the search box and the information will be displayed on the screen. But thats not it. The tragic death of the unnamed crew member comes just . Role Resigned Director Date of birth April 1947 Appointed on 5 November 2004 Resigned on 21 January 2011 . Staff travel: Most flights are full and no-one likes to share a Jumpseat on a full flight, you're just in the way of operational crew. Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club. This is a great way to reduce food waste, but once all the pre-ordered meals are accounted for, it could mean significantly fewer choices for passengers . At conservative gathering, Trump is still the favourite. Negus Livery Last London Heathrow departure (BA 400). Wherever you join us, youll feel proud to play a part in our future as we go further to be the airline of choice. One place you may not expect to find a former British Airways Boeing 747 is Cornwall's Newquay. Welcome to our official Facebook page. And there are many other ideas, big and small, in the pipeline that will make customer journeys smoother and more memorable. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The British Red Cross responds to an emergency every four hours in the UK, helping thousands of people every year by setting up rest centres, providing lifes essentials and offering first aid or emotional support. Location: Home: East Mids UK - Work (Base): Accra, Ghana. Its an exciting time to be at British Airways. Annual membership is 50 per year for eligible former BA staff and 162 for BA Clubs members, which is easy to recoup with the available savings. Were continually innovating and evolving our training. mybapension.com is for staff who joined British Airways before 1 April 2003 and are members of British Airways' Airways Pension Scheme (APS) and New Airways Pension Scheme (NAPS). Controversially, however, British Airways is also going to ask passengers who use the new pre-order service to indicate whether they would like to completely 'opt out' of the meal service. On Friday, BA, EasyJet and Ryanair launched legal action against the "flawed" quarantine policy. Its important for everyone to get ahead of the curve, in terms of knowledge, skills and expertise. The majority of these have been scrapped, and many that haven't are awaiting such an appointment. Were still collecting data to inform categories such as Age, Disability, Sexual Orientation, and Veteran Status. Good brand to work for but little else behind the logo - good company to get on your CV but move Great company to work for but not anymore. Spectacularly poor leadership - never been more uninspired.