However, abnormal sac size occurs in approximately 17% of pregnancies. The bug disrupts the . A spokesman for BT told the BBC only a "very small" number of users have been affected. Can Nigeria's election result be overturned? How can I turn it on and off? If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Go to IPv4 Configuration. Find your model. Almost instance response. I have raised a complaint with BT as MacBook works fine, but app does not. Smart Setup usually only needs to happen once on each new device you connect to your Hub. 8:37 AM. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Enter the username and password for your BT Smart Hub 2 router. Steps taken from a post on the BT Community. Connecting your computer to your broadband. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Change the Hub Gateway IP address to 192.168.2.1 Let's take a look at the legacy BT routers that are still capable of getting you online. ? With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Click a dropdown for your model of Hub. So the question remaining is does it actually work on a residential Smarthub? Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the. What is Smart Setup on the BT Hub? Manage your account - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Its only when you connect direct to the Hub. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Connect using the QR code Connect using the details on your hub I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Therefore, it costs more money and were stuck in the contract till 2023! 6:41 AM. on https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. How do I use my Smart Hub as a modem only? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. 9:11 AM Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Make sure that your computer is. It never occurred to me that bridge mode would bypass the router section. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Can anyone shed any light on this? Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. The BT Home Hub 2.0 was a combined wireless router and phone. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 01-10-2020 This WAN socket can be used with either a FTTP interface or a FTTC modem. Then use the Orbi router in router mode. Using BT Business Hub or router. The router is now displaying hidden ssid. Sorry, our virus scanner detected that this file isn't safe to download. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. If previous posts are correct it probably works on the Business version and not on the Residenial ones. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Well update this post with any further newsas and when we receive it. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. I have disabled the bt fon and bt wifi to reduce my home network clutter. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Changing Wireless Modeto 2 didn't fix the problem. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. All rights reserved. Enter http://192.168.1.254 into the address bar to go to the management page. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Works fine. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Enter the admin password. 03-10-2020 Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. It looks like the 'Bridging' button simply does not work. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. I too have just discovered this thread, having tried to sort things out for the last week. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Choose Broadband. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Insert the other end of the broadband cable into the Broadband socket on your hub. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. ***The radically changed Web Admin Interface of the BT Smart Hub 2. I connected a laptop via ethernet into it. BT Smart Scan technology Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. If you turn it off, we might think there is something wrong with the line. I don't think the workaround for modem mode works. The setting is on a page hidden on the home version. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Understand rental and other basic charges, Enter the admin password. Vodafone Broadband: Great prices but at what cost? BT is offering firmware updates to those affected. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. On your device search for your network and enter your password exactly as shown. It should appear as soon as you connect to the Hub and open a browser. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Make sure you've completed every step of Smart Setup. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Most of the time my Mac would connect. No problem. However, some older devices are incapable of operating on both. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Can you seamlessly switch back and forth between the two modes? Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Links to user manuals and other documents for BT Hubs for broadband. We'll send you an e-mail with instructions to reset your password. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. 8) Wait for your devices to reconnect. 10:38 AM I may try the hardwired solution if things do not move fast. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. - edited Yes its not ideal. Accessing the Hub Manager using a Hub 3 or Hub 5. Numerous complaints have appeared on the company's community forums over the last few months. >. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. How long will it take to get BT Broadband once I've ordered? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The setting is on a page hidden on the home version. However, I agree with some of the comments. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. There are at least adozen other things that also result in the same situation. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. How are people to fault trace if they dont know all of the possible scenarios? This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 30-09-2020 10:43 AM. This will take to a status screen. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? This means your Hub hasn't yet registered your device as completed. Although a free Sonos Boost sounds like a great thing. There are simple ways you can boost performance and get the best from your broadband. Turn off 5ghz and install the boost followed byall speakers. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? 01-10-2020 My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. BT's done a great job on this router. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Read about our approach to external linking. Connect the cable to the hubs power port, plug it into the wall and switch it on. It works on my Business Hub 6, in fact it's not even hidden. Please try again in a few minutes. The remaining functionality of the hub (routing, and wifi) is not used. It also has 4 Gigabit LAN ports. After raising a complaint with BT I had yet to hear anything from BT. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Solved! ensure Sonos all working correctly via boost with 5ghz still turned off. Do I need a WiFi 6E router to use WiFi 6E products. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Do I need a WiFi 6E router to use WiFi 6E products? You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. This will open the Hub Manager. Find out which main phone socket you have Find out about your Openreach modem Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Everything now works, so again it confirm the issue is with BT. "Common sense is the collection of prejudices acquired by age eighteen." TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Read about our approach to external linking. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Look for the tab on the back of your hub. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Configure the modem for transparent bridge or modem only mode. This complaint isnt resolved for me. Guide to the BT Business Smart Hub. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. I did this on a Deco mesh. Then you can use the Orbi router in Router mode.3. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. What is the difference between WiFi 6E and WiFi 6? Ive got a man from BT ringing me during the week so I will report back what happens. Time will tell if this is a permanent fix but its worked this evening. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. When the lights have stayed solid blue for two minutes, your hub is ready to go. To view the router settings, go to http://192.168.1.254. Select the Link Configuration sub-tab. (the macaddress is the same as the wifi router apart from a few letters.) The handler switched off 5ghz frequency remotely. The default IP address is 192.168.1.254 but you can change that here. 7:56 PM Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Links to user manuals and other documents for BT Hubs for broadband. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. 9:11 AM. BT will be rolling out an update to all devices later this month. Smart Setup is BT's online set-up wizard. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Just plug 3rd party router into the wall mounted Openreach fibre modem. ), on You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The company did not reveal why the problem was occurring. Ask questions and share tips with other people 24 hours a day. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. At the bottom is a setting for Bridging. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. This topic has been marked solved and closed to new posts due to inactivity. What's the least amount of exercise we can get away with? Clearly there is both and issue with BT and the Sonos app for iPhone on this. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). - edited Will give this suggestion a try. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This is so you can learn about some of the most important features of your BT Broadband package. Save the file. AP mode is preferred if you have a ISP modem/router that can't be bridged. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Broadband speeds Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Thanks. Make sure you keep your hub on all the time. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. 03-10-2020 The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. . 4) Enter the Admin password. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Guide to BT Business Hybrid Connect. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. . I just tried it with an old, Not sure if it was still broadcasting the SSID. Click OK. At least Ive got Sonos working now even though it is at the expense of 5ghz. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. The lights on your hub will change to green or flashing orange as it is setting up. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. 11:46 AM Your broadband can be activated any time up to midnight. This will open the Hub manager. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. 9h23. I'll try and check later this week against a spare BT Business Hub 5 model. Expert Reviews is a registered trade mark. It should appear as soon as you connect to the Hub and open a browser. ie. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. I've been following this thread ever since I had issues. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Change the /internet part of the address to /routing. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. all fixed. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Thats great to here. Thanks. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. To make this change click on Advanced Settings, Wireless. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Been running flawlessly for 2weeks now since running the system in this set up. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Links to user manuals and other documents for BT Hubs for broadband. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.".
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